Privacy Policy
Last updated: November 2026
1. Introduction
LuxLens.gr, operating under the brand LuxLens ("we", "us", "our"), is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and the photo retouching service at luxlens.gr.
2. Data Controller
The data controller responsible for your personal data is: LuxLens.gr Email: info@luxlens.gr Country: Greece For any privacy-related questions or requests, please contact us at info@luxlens.gr.
3. Data We Collect
We collect the following categories of personal data: • Communication Data: Name, email address and message when you submit the contact form. • Technical Data: Browser type, IP address and access times, collected automatically via server logs. • Consent Data: Your analytics consent choice, stored locally in your browser. We do not operate user accounts on this website and we do not process payments here. If you place an order, this happens at handover.photo, which publishes its own privacy policy.
4. Purpose of Processing
We process your personal data for the following purposes: • To provide, operate and maintain our photo retouching service. • To handle enquiries and orders placed through this website. • To process payments for retouching orders. • To respond to your enquiries and support requests. • To improve and optimise our services. • To comply with legal obligations.
5. Legal Basis (GDPR)
Under the General Data Protection Regulation (GDPR), our legal bases for processing are: • Art. 6(1)(b) — Performance of a contract: processing necessary to provide the service you requested. • Art. 6(1)(a) — Consent: where you have given explicit consent (Google Analytics). • Art. 6(1)(c) — Legal obligation: compliance with applicable laws. • Art. 6(1)(f) — Legitimate interests: improving services, preventing fraud, ensuring security.
6. Third-Party Services
We use the following third-party processors: • Firebase Hosting (Google) — website hosting and server logs. • Resend (resend.com) — delivery of contact form messages by email. • Cloudflare (cloudflare.com) — technical forwarding of contact form messages to our email delivery service; messages are not stored there. To prevent abuse, your IP address is briefly processed in memory (no longer than 10 minutes). • Google Analytics (google.com) — consent-based website analytics. We do not sell your personal data to third parties.
7. Data Retention
We retain your personal data only as long as necessary: • Contact form submissions: retained for up to 2 years. • Server logs: automatically deleted after 90 days. We do not operate user accounts and do not process payments on this website, so no account or payment data arises here.
8. Your Rights
Under GDPR, you have the following rights: • Right of access — request a copy of your personal data. • Right to rectification — request correction of inaccurate data. • Right to erasure ("right to be forgotten") — request deletion of your data. • Right to restriction — request that we limit processing of your data. • Right to data portability — receive your data in a structured, machine-readable format. • Right to object — object to processing based on legitimate interests. • Right to withdraw consent — where processing is based on consent. To exercise any right, contact us at info@luxlens.gr. You also have the right to lodge a complaint with your national data protection authority.
9. Cookies & Local Storage
Without your consent, we only store your language choice (luxlens_lang) and your cookie decision (luxlens_cookies) in your browser's local storage; both are technically necessary. Only if you agree does Google Analytics load and set the cookies _ga and _ga_<ID> (retained for up to 2 years). Your IP address is shortened, and advertising and Google Signals features are switched off. You can withdraw your consent at any time via "Cookie settings" in the footer.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted via HTTPS. Contact form messages are delivered by email and are not stored in a database on this website.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact
LuxLens.gr — info@luxlens.gr luxlens.gr